Terms and Conditions of Sale/Hire Contract

The Balloon Queen

Please read our terms and conditions carefully before placing your order as they apply to all sales and/or services provided by “The Balloon Queen”. Our terms and conditions set out your rights as a customer and your obligations to us. These terms and conditions also set out our responsibilities to you, the customer. Upon booking our services you agree to be fully bound by these terms and conditions.

Definitions

“The company” is The Balloon Queen.
“The customer” is the person hiring the services/equipment from the company.
“The equipment” is all items supplied to or hired by the customer.
“The hire period” starts once the items are collected by or delivered to the customer and ends when any equipment is returned to the company or collected by the company.
“The hire agreement” is the contract entered into by the customer and the company.

Quotes

All quotes remain valid for 2 weeks only.

We maintain the right to adjust the prices in any quotation once the expiry period is exceeded.

All orders are subject to availability at the time of booking.

Booking our services

All bookings require a non-refundable “booking fee” of 50% of the final balance to reserve our services for your preferred event date. This will then be deducted from the final balance.

The Hire Period

You the customer are responsible for all of the items during the hire period.

The hire period starts when the items are collected by the customer from our premises or delivered by The Balloon Queen to the customer at the venue stated on the booking form.

The hire period ends when any returnable items are returned by the customer to our premises or collected by The Balloon Queen from the venue stated on the booking form.

Final balance payment

The final balance payment is due no later than [INSERT YOUR OWN TIME PERIOD HERE] prior to your event date. We will not provide our services if we have not received payment in full.

Payment

Bank Transfers

Our Bank Transfer payment details can be provided by contacting The Balloon Queen. All Bank Transfer payments require a unique customer reference so that we can identify your payment. Please use “Customer Surname and The Hire Period”. Please inform us as soon as your payment is made.

Cash Payments

Cash payments can be made in person at our premises. Please do not pay cash directly into our bank account without first informing us.

Cancellations

ALL cancellations will result in the forfeit of the “booking fee”.

If the cancellation is made less than 48 hours prior to The Hire Period we reserve the right to keep full payment.

Hire items

All hire items remain the property of The Balloon Queen at all times.

All hire items must be returned to our premises or must be available for collection after your event at the venue stated on the booking form.

A refundable deposit of £10 must be paid for each hired item. This is taken as insurance for the item and will be returned to the customer upon satisfactory inspection of the item upon its return to The Balloon Queen.

During the full hire period you are responsible for all hired items.

Any losses incurred by The Balloon Queen during the hire period will be invoiced to the customer within 4 weeks of the event date.

Any hire items damaged during the hire period remain the property of The Balloon Queen.

We reserve the right to invoice the customer a “late return fee” for any hire items that are returned outside of the hire period.

The Balloon Queen is not responsible for any injury or damage to persons or property caused by items hired, unless our goods are proven to be faulty.

Alterations or changes

It is your responsibility to check your booking form and any invoices carefully to ensure that the information is accurate. Our services will be supplied based on the information contained within these documents.

Health and Safety

The health and safety or you and your guests is extremely important to The Balloon Queen. In the event that a location or weather conditions make it unsafe for us to erect hire items such as arches, frames etc. then we reserve the right to refuse to do so until conditions have improved. This also applies to the safety of our staff.

Unforeseeable Circumstances

Whilst every effort will be made by The Balloon Queen to complete orders, the company cannot be held liable for variation or non-completion of orders due to the following:

Or any other civil disturbances.

We cannot be held liable for any road closures and gridlock caused by any of the above which results in our vehicles and staff being unable to access to the venue.

Acknowledgement of Terms & Conditions

I / We the undersigned confirm that we have read and accept The Balloon Queen’s Terms & Conditions and agree that a copy of the Terms & Conditions has been provided to us.

I / We understand that these Terms & Conditions form part of our agreement with The Balloon Queen and I / We agree to abide by them.